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Effective Date: July 2025
Last Updated: July 2025

This Privacy Policy describes how AeroScore LLC (“AeroScore,” “we,” “us,” or “our”) collects, uses, protects, and discloses personal information when you visit our website, use our services, or interact with our platform in any way.

By accessing or using AeroScore, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the service.

1. Information We Collect

We collect information to deliver our services effectively, personalize your experience, ensure security, and continuously improve performance.

Types of information we collect include:

• Personal Information: Name, email address, phone number, company, billing details

• Uploaded Files: Aircraft logbooks, documentation, photos, or related materials submitted by you

• Technical Information: IP address, browser type, device identifiers, location (approximate), operating system, screen resolution

• Usage Data: Page visits, feature interactions, session duration, click behavior

• Communication Data: Survey responses, customer support messages, and service-related communications

• Payment Information: Securely processed through third-party PCI-compliant providers

We do not knowingly collect sensitive personal information such as Social Security numbers, racial or ethnic data, religious beliefs, or biometric data.

2. How We Collect It

We collect data through:

• Direct input when you submit forms, upload documents, or interact with the platform

• Cookies, web beacons, and similar technologies for tracking preferences and usage

• Third-party tools used to support payment processing, analytics, or AI functionality

• Server logs and automated systems for security monitoring

3. How We Use Your Information

We use the information we collect for the following purposes:

• To generate aircraft maintenance and documentation reports

• To improve the functionality, performance, and accuracy of our platform

• To respond to your inquiries and provide customer support

• To send you service updates, confirmations, and administrative messages

• To comply with legal and regulatory obligations

• To protect the rights, safety, and integrity of AeroScore, its users, and its data

• To develop aggregated, anonymized insights that may be used for benchmarking or industry reporting

We will never use your data to market third-party products or services.

4. Data Sharing and Disclosure

We do not sell or rent your personal data.

We may share your data only in the following circumstances:

• Service Providers: With vetted third-party vendors who help operate the platform (e.g., cloud storage, payment processors, AI infrastructure)

• Legal Compliance: If required by law, subpoena, or regulatory authority

• Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business

• Aggregated Data: We may share anonymized, statistical insights with industry partners, which cannot be used to identify individual users or aircraft

All partners and vendors are contractually obligated to handle data securely and use it only for authorized purposes.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data (“right to be forgotten”)

• Object to certain data uses or restrict processing

• Withdraw consent at any time where applicable

• Export your data (data portability)

To exercise any of these rights, email us at [Insert Email Address]. We may verify your identity before fulfilling your request.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember your preferences

• Monitor site performance and improve load times

• Analyze aggregate usage trends and user behavior

• Personalize content based on your interactions

You can control cookies via your browser settings. Disabling cookies may impact functionality.

7. Security Measures

We implement rigorous technical and organizational measures to safeguard your data, including:

• SSL/HTTPS encryption on all data transmissions

• AES-256 encryption at rest for all uploaded documentation

• Role-based access controls to restrict sensitive data to authorized personnel only

• Multi-factor authentication for administrative access

• Regular software and vulnerability patching

• Secure offsite backups with disaster recovery protocols

• Ongoing monitoring for threats, anomalies, or unauthorized access

• Vendor security assessments for all third-party tools and processors

While we strive to use commercially reasonable protections, no system can be guaranteed 100% secure. You use the platform at your own risk and are responsible for protecting your credentials.

8. Data Retention

We retain user-submitted data only as long as needed to fulfill the purpose for which it was collected.

• Uploaded logbooks and documents are automatically deleted after [Insert Timeframe], unless extended retention is explicitly authorized by the user.

• Metadata, analytics, and anonymized training data may be retained indefinitely for internal improvement.

You may request early deletion of your files or account at any time.

9. International Data Transfers

If you access AeroScore from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States or other jurisdictions where we or our vendors operate. By using the platform, you consent to this transfer.

We use appropriate safeguards, including standard contractual clauses where required, to protect international data transfers in accordance with applicable laws.

10. Children’s Privacy

Our platform is not intended for users under 18. We do not knowingly collect personal information from minors. If we discover a submission from a user under 18, we will promptly delete it.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect operational changes, regulatory requirements, or feature enhancements.

• Material changes will be communicated via email or prominent notice on our site.

• Continued use of the service after changes constitutes your acceptance of the revised policy.

You can always view the latest version at [Insert Privacy Policy URL].

12. Contact Us

If you have questions, concerns, or would like to report misuse of your data, please reach out:

📧 Email: admin@getaeroscore.com
📞 Phone: 813-239-4271